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 | FAQOrdering What is the easiest way to place my order? How do I know if the item is available in the color and size I need? Does Shirts and Sweatshirts charge sales tax? What if I have a reseller permit. Do I still pay sales Tax? Do you offer screen printing or embroidery? How can I receive Special Promotions and Discounts? Payment What payment options do I have? Is it safe to use my credit card? Why my credit card shows declined even though I have funds available? Pricing How do I qualify for quantity pricing discount? I am a wholesaler and need to order high quantity of an item, but it still does not work with my budget, what are my other options? Sizes How do I know what size fits me the best? Contact Info What is Shirts and Sweatshirts contact info and hours of operations? Shipping How much do you charge for shipping in U.S.? Do you offer expedited shipping? When will my order be shipped? Does Shirts and Sweatshirts accept international orders? Does Shirts and Sweatshirts ship to PO boxes? Can I have my order shipped to an address other than the one listed on my credit card statement? How do I check my order Status? How about backorders? Return Policy What is Shirts and sweatshirts return policy? How do I return something? Who pays for return shipping? What is cancellation policy? Privacy Policy What about my privacy? What is the easiest way to place my order? Back to Top You can place your order online, 24/7 or you may contact us toll free at (888) 203-2392 Mon-Fri 9am to 5pm pacific standard time. In the event we were unable to answer your call, please leave your name and number, and the best time to call you and one of sales associates will return your call. How do I know if the item is available in the color and size I need? Back to Top Occasionally there may be items that goes out of stock due to a high demand or we may not have received it from the manufacturer yet. In this case please feel free to contact us toll free at (888) 203-2392 or simply send us an email at customerservice@shirtsandsweatshirts.com with the item #, size, and the color your need and we will check the availability of the product for you. Does Shirts and Sweatshirts charge sales tax? Back to Top Shirts and sweatshirts is located in California. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a California address. Sales tax is only applied to orders that are shipped to California residents. There will be no sales tax on shipping. What if I have a reseller permit. Do I still pay sales Tax? Back to Top No, if you are a reseller and have a reseller permit contact us by email and we will provide you with a seller permit form to fill out. Once we verify your seller permit, we will go ahead and remove the sales tax from your order. Do you offer screen printing or embroidery? Back to Top Yes, we do screen printing or embroidery on bags, caps, t-shirts, jackets, etc... Please view this page for more details. How can I receive Special Promotions and Discounts? Back to Top If you join our mailing list, we will email you our special discounts and coupons for extra savings. What payment options do I have? Back to Top For your convenience we accept Visa, MasterCard, Discover, American Express, and Pay Pal. Is it safe to use my credit card? Back to Top Absolutely, at Shirts and Sweatshirts.com we take the issue of security very seriously. We use secure encrypted SSL page to process your credit card payments so your information is guaranteed safe. Once you reach the point in the order process where you enter your credit card information you will be transferred to our secure server which encrypts your information and guarantees that your credit card information can not be viewed by anyone else. For more information please see our Privacy Policy Why my credit card shows declined even though I have funds available? Back to Top First please check carefully and make sure that you are entering all of your address information correctly. We will ship your item to the address that you list as your shipping address but the billing address that you enter must match the address that is on your credit card statement. Another possible reason is that you may not have entered the CVV2 code correctly. The CVV2 code is on the back of the card and is the very last 3 digits on the signature line. This code is found only on your card and verifies that you are in possession of the credit card whose number you are using. Please carefully verify that you are entering the CVV2 code correctly. It can get rubbed off on older cards and become difficult to read. If it is entered incorrectly your order will be declined. Another possible reason is that you have reached your daily spending limit. Almost every credit card has a daily spending limit which is usually a few hundred dollars. If you have reached this daily spending limit your bank will refuse the charge even though the funds are there. To resolve, just use another credit card, contact your bank to have the limit lifted or wait and try your order again tomorrow. How do I qualify for quantity pricing discount? Back to Top We love to save money as much as you do. Therefore, we have created a pricing table for almost every item in our store. You can choose from any color or size of the same item and get the quantity pricing discount. (Sale items do not have quantity pricing) I am a wholesaler and need to order high quantity of an item, but it still does not work with my budget, what are my other options? Back to Top Our goal is to provide out customers with the best service. Therefore, we honor special discounts for certain items. All you have to do is to call us directly at (888) 203-2392 or sent us an email through our contact us link and please make sure you include the item #, quantity, the color, and your contact info and we will make sure to give you the best possible price. How do I know what size fits me the best? Back to Top To make it easier for you, we have a sizing chart for most of the brands we carry which is located on the left side of our website, right above testimonials. But if you need the spec sheet of a particular item, please email us with the item # and we will email you the spec sheet. What is Shirts and Sweatshirts contact info and hours of operations? Back to Top Phone #: (888) 203-2392 Email: customerservice@shirtsandsweatshirts.com Hours of Operation: M-F 9am-5pm pst How much do you charge for shipping in U.S.? Back to Top Shirts and Sweatshirts flat UPS Ground Shipping for items up to $69 to U.S. residents is only $7.99. Any order over $69 is free of shipping charges. Do you offer expedited shipping? Back to Top Yes. Please contact us toll free at 888-203-2392 for the best shipping options for your need. When will my order be shipped? Back to Top If your order is placed before 4:00 P.M. Eastern Standard Time, we normally ship the order that same business day. Your merchandise will be shipped from one of our 7 warehouses throughout U.S. for faster delivery. You normally receive your order within 1-3 business days. You can contact us by phone to see the delivery time from our closest warehouse to your location. Please note it might take a little longer to ship during Christmas season. Does Shirts and Sweatshirts accept international orders? Back to Top Currently we only ship to continental United States (excluding Alaska and Hawaii). Does Shirts and Sweatshirts ship to PO boxes? Back to Top We do not ship to any address if it says PO Box, but we do ship to addresses that has the street name and address like any actual address, even though it goes to a PO box address. Can I have my order shipped to an address other than the one listed on my credit card statement? Back to Top Yes, you can. When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and enter the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address. How do I check my order Status? Back to Top When your order is placed and your payment was received, you will receive an order confirmation page. This page includes a confirmation number and confirms that your order has been received at by Shirts and Sweatshirts. Once we ship the merchandise and get the tracking # then we will send an email letting you know when your order is shipped to the email address that you provided when you placed your order with your tracking number. If you do not see this email, please be sure to also check your bulk/spam email folder for it. If you do not see the email your email provider may have accidentally blocked our email, please use the below guidelines to determine when your order will arrive. All items are shipped within 1-3 business days. Orders placed on weekends or federal holidays will delay shipping 1-2 business days. How about backorders? Back to Top We do not offer backorders. If an item is unavailable, we will contact you either by email or by phone to notify you. What is Shirts and sweatshirts return policy? Back to Top Please inspect your merchandise when received. All items must be unused in original packaging and tags when returned. No returns on decorated or washed garments accepted under any circumstances. No returns, exchange, or credit after 30 days of purchase. No credit on shipping charges. There is a $10 restocking fee on all regected orders. How do I return something? Back to Top 1) Please E-mail us at customerservice@shirtsandsweatshirts.com within 30 days of placing your order. In your e-mail, please tell us the reason for your return. We appreciate your honest reason in order to improve our services in the future. 2) After your e-mail was received, we will assign you with a (RA #). 3) Please return the merchandise within 7 business days of receiving the RA# as late return of merchandise(s) may affect credit on your account. 4) Once we receive the merchandise back in our warehouse it takes approximately 7-14 business days to process your return. Who pays for return shipping? Back to Top For your convenience, we will email you a discounted return shipping label which will only cost you $6.00. This amount will be deducted from your credit total. Please make sure to return your merchandise(s) within 3 days of receiving the label. Once we receive the returned item(s), a credit will post to your credit card within 5-7 business days. In the event we are unable to provide you with a return label, we will notify you to provide you with a RA# to send your items back at your own expense. In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us within 72 hours. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement of the merchandise. What is cancellation policy? Back to Top You may cancel your order only in the event that the item you have ordered is out of stock or it is not available in your size or color. Once you order is confirmed, the return policy is in effect. What about my privacy? Back to Top We are committed to protecting your privacy. We use the information we collect on the site to make shopping at shirtsandsweatshirts.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy. |
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